Lead IT Technician
Lomax Recruitment group is hiring a Lead IT Technician and IT Technician for our established London based business.
As a Lead IT Technician, you must have energy, enthusiasm and a passion for customer satisfaction. You will be very hands-on in a 2nd line role, dealing with computer software and hardware and a variety of applications, networks and operating systems. You will also need to be an excellent communicator with great troubleshooting abilities and attention to detail. Your goal is to build and maintain updated and efficient computer systems and networks whilst overseeing and leading a small friendly team of IT Analysts.
Some duties will include:
Support multiple customer sites remotely via phone and email.
Build and set up PC’s, laptops and necessary peripheral devices
Install and configure appropriate software and functions according to specifications
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and equipment.
Organise and schedule upgrades and maintenance
Perform troubleshooting to diagnose and resolve problems
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Lead and motivate team members/Analysts.
Lead IT Technician technical skills required
Proven experience as IT Technician / 2nd Line Support
Excellent diagnostic and problem-solving skills
Excellent communicator and articulate
Willing to step into a leadership role and help oversee the team
Passionate about customer satisfaction
Outstanding organizational and time-management skills
In-depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles.
Tech stack that’s useful – Windows and Citrix environments, Exchange, O365, AD, Azure, MDM, telephone systems, basic networking, security, backups.
Salary
£30,000 - £35,000 + benefits include flexible working from home 2 days a week, private medical care.
£22k – £24 salary for Junior IT Technical / IT Analyst.
Location
Home-based 2 days/office 3 days.